| TITLE |
Sales Office Logistics Manager |
| LOCATION |
Home Office, UK |
| REPORTS TO |
- Directly: Chief Financial Officer
- Indirectly: Director, Sales & Support, EMEA)
|
| DIRECT REPORTS |
None |
| OVERVIEW |
Responsible for:
- Full end to end management of European and UK customer order process from order receipt through to final delivery and invoicing.
- Management of European and UK inventory, ensuring SAPB1 accurately reflects physical stock levels, and adequate stock is on hand to meet customer demand.
- Administrative support for EMEA sales team
- Comply with GSL Quality Management System
- Implementing change to improve the company systems and procedures
|
| JOB RESPONSIBILITIES
|
- Answer and direct incoming calls, mail and emails in a professional & timely manner
- Customer order fulfilment
- Contract compliance
- Maintaining warehouse inventory, including replenishment for Head Office as needed
- Co-ordinate all inbound and outbound shipping for GSL in Europe
- Invoicing and reconciliation
- Local supplier liaison
- Implementation of Standard Operating Procedures and recommending process improvement
- Regular weekly contact with Head office customer service personnel
|
| ESSENTIAL |
- 3 years’ experience in a customer care, contracts or logistics role
- Strong Computer and MS Office skills
- Previous experience working in ISO accredited company
|
| DESIRED |
- Experience with SAP B1
- Experience with International logistics
- Experience in products / services for the worldwide healthcare / life sciences marketplace/s
|
| CHARACTERISTICS |
- Professional phone and reception manner
- Self-starter – proactively identify administration requirements and put systems in place for on-going management
- Able to work independently
- Ability to interact with all levels of the organization
|
